In the event that you click on the links to third parties via the Website (i.e. Social Media), the respective data protection provisions of these third parties apply exclusively. radio.de does not review the privacy policies of third parties.
2. Controller for data collection and data protection officer
The controller responsible for the collection and processing of your personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (hereinafter also referred to as “GDPR”) is:
Phone: + 49 40 - 570 065 150
Email: [email protected]
You can find further information about radio.de in the Website’s imprint.
If you have any queries regarding the collection, processing and storage of personal data when using our Website, please contact our data protection officer:
Data protection officer
Email: [email protected]
3. Personal data and processing by radio.de
3.1 When visiting the Website
We collect, process and store your personal data when you visit our Website. In order to enable effective use of the Website when you visit our Website, radio.de collects data about your use of our Website in the form of so-called “website log files” (hereinafter also referred to as “Log Files”). Each attempt to access our Website is therefore logged.
The Log Files generated from this process contain the following data:
- Your IP address;
- Data protection officer - Time, type and number of station requests;
- Your browser type and other similar information, where applicable.
The aforementioned data is technically necessary for us to be able to display our Website and to guarantee its stability and security.
Furthermore, we collect and process the information stored in the Log Files for anonymised analysis for statistical purposes, i.e. to analyse your use of our Website and ensure continuous improvement of our services.
From the aforementioned purposes also follows our legitimate interest within the meaning of Art. 6 para. 1 s. 1 (f) GDPR. The Log Files are not attributable to you as an identified person. This data will not be merged with other data sources.
3.2 When using radio.de’s Services
In order to be able to offer you functions and services of the Website that are tailored to your location (e.g. the display of stations in your surroundings), the collection of location data is necessary for this specific use of the Website. In order to provide these Services, radio.de must process your IP address for this purpose. This so-called “geolocalisation”, i.e. the allocation of a Website’s use to the place where the Service is provided, takes place exclusively on the basis of the IP address. From the geographical information obtained in this way, no conclusion can be drawn under any circumstances as to the actual location of a user. Insofar as location data is also transferred to third parties via iOS, Android, BlackBerry or Windows Phone, radio.de has no influence on such data processing.
The aforementioned data processing operations are carried out in accordance with Art. 6 para. 1 s. 1 (f) GDPR on the basis of our legitimate interest in being able to offer you our Services.
3.3 Contacting RadioMe
If you need help with the use of our Website and the contents available on it, you can reach us by writing an email to „[email protected]“. In doing so, we collect, process and store your contact data and the content of your enquiry in order to be able to answer your enquiry, in accordance with Art. 6 para. 1 s. 1 (a) GDPR on the basis of your consent or in accordance with Art. 6 para. 1 s. 1 (b) GDPR, if the subject of your enquiry is (pre-)contractual information or in accordance with Art. 6 para. 1 s. 1 (f) GDPR, if there is a legitimate interest of radio.de in the data processing.
3.4 Internal processing purposes
We process the data mentioned in section 3.1. til 3.3. within the scope of administrative tasks as well as the organisation of our company and compliance with legal obligations, e.g. archiving. The legal basis for this kind of data processing is to Art. 6 para. 1 s. 1 (b), (c) or (f) GDPR. Visitors to the Website and users of our Services are affected by the processing.
The purpose and our interest in the processing is to maintain our business activities, perform our legal duties and provide our contractual services.
3.5 Duration of storage and deletion of personal data
We process and store personal data only for the period required to achieve the processing purpose or for as long and to the extent required by law, but at least for the duration of the statutory limitation periods.
If the storage purpose no longer applies or if a legally prescribed storage period expires, the personal data will be blocked or deleted routinely after 30 days and in accordance with legal regulations.
4. Cookies and similar technologies, iab standard, Consent Management Platform
radio.de uses so-called cookies. These are small pieces of text information that are stored on your computer by your browser. The collection of cookies makes it easier for you to use our services and enables us to better understand your user behaviour and to offer content and Services that meet your requirements.
If cookies are set by third parties in connection with our Services, you will receive more detailed information on this and on the question of how you can prevent the setting of cookies for the different service providers under section 5.
Service providers may also use so-called pixel tags (invisible graphics, also known as "web beacons") and similar technologies for statistical or marketing purposes. We will inform you about this regarding the respective service provider under section 5.
In order to provide you with maximum transparency and control over the processing of your data, we follow the Transparency and Consent Framework of iab europe (hereinafter referred to as "iab standard"), including its specifications and guidelines. The iab standard provides participating advertisers with a common language with which they can communicate users' decisions on the delivery of relevant online advertising and content. The vast majority of our advertising partners are vendors certified according to the iab standard (for an overview of participating advertising partners, click here). You can find out more about the Transparency and Consent Framework on the iab europe website: iabeurope.eu/
We have integrated a Consent Management Platform (hereinafter "CMP") on our Website, which is based on the specifications of the iab Standard and is offered by Sourcepoint Technologies, Inc. (for more information on Sourcepoint Technologies, Inc. please refer to Section 5.2.). The CMP provides you with information on the cookies and similar technologies used and allows you to adjust the use of these in relation to certain service providers. You can also use this to grant and withdraw your consent to the setting of cookies. When you enter our Website and make settings via the CMP, a cookie is placed on your terminal device in which the settings you have made are stored. The CMP is used in accordance with Art. 6 Para. 1 S. 1 lit. c DSGVO to obtain and document your consent to certain data processing procedures and in accordance with Art. 6 Para. 1 lit. f DSGVO, due to our legitimate interest in being able to offer you a convenient way to control the processing of your personal data.
5. Processing of personal data by service provider
radio.de cooperates with the following external web hosters, through which we are able to offer you our Website and Services online and to process your data securely and efficiently. We have a legitimate interest in this according to Art. 6 para. 1 s. 1 (f) GDPR. All information is transmitted to the web hosters that is generated in the context of using our Services in accordance with Sect. 3.1. to 3.3. and stored there until we delete it.
Amazon Web Services Inc
5.2 Consent Manangement Platform
Sourcepoint Technologies, Inc.
On our website we use the "Consent Management Platform" (hereinafter "CMP") of the service provider Sourcepoint Technologies, Inc. (228 Park Avenue South, #87903, New York, NY 10003-1502, USA, hereinafter "Sourcepoint"). When you enter our Website and make settings via the CMP, a cookie is placed on your terminal device in which the settings you have made are stored. You can delete the cookie at any time. The data collected via the cookie is transmitted to Sourcepoint's servers, which are located in France. Sourcepoint processes the personal data exclusively according to our instructions in accordance with an order processing agreement. Any transfer to a country outside the EU or the EEA that may be necessary in individual cases is based on data protection guarantees in accordance with Art. 45 ff. GDPR, in particular in the form of data transfer agreements containing the standard contractual clauses approved by the EU Commission. Sourcepoint is used in accordance with Art. 6 para. 1 (f) GDPR due to our legitimate interest in using a suitable service provider for the documentation of your consent.
Sourcepoint is a member of iab europe (https://iabeurope.eu/members/sourcepoint/). Further information on data protection and the CMP of Sourcepoint can be found at www.sourcepoint.com/privacy-policy
5.3 Web analytics
Google services regarding Web analytics
- Browser type/version,
- the operating system used,
- Referrer URL (the previously visited page),
- Host name of the accessing computer (IP address), time of the server inquiry.
The following Google analysis services are used:
- Google Analytics, which evaluates the general use of our Website and enables us to improve its user-friendliness.
- Google Optimize, which tests different versions of our Website and analyses their use. This enables us to improve the user-friendliness according to the version of our Website preferred by the users.
radio.de uses the Scaleable Centralised Measuring System [Skalierbare Zentrale Messverfahren], an analysis system of INFOnline GmbH, Brühler Str. 9, D-53119 Bonn ("InfoOnline" and "SZM") to determine statistical values regarding the use of the Website. Measurement values are collected in an anonymous manner. Your identity always remains protected. You will not receive any advertising via the system. The aim of the audience measurement is to statistically determine the intensity of use and the number of users on our Website. With the statistics obtained, we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the SZM procedure is Art. 6 para. 1 s. 1 (a) GDPR.
The SZM audience measurement uses alternatively either a cookie or a signature, which is created from various automatically transmitted information of your terminal device, for the recognition of terminal devices. The validity of the cookie is limited to a maximum of 1 year. IP addresses are not stored in the procedure and are only processed in anonymised form. At no time are individual users identified. Further information on the SZM procedure can be found at https://www.infonline.de/datenschutz. As a user, you can also prevent InfoOnline from collecting the data generated by the cookie to your use of our Website and from processing this data by InfoOnline by using the opt-out option for InfoOnline at https://optout.ioam.de.
Our Website also participates in the audience measurement of the Arbeitsgemeinschaft Online-Forschung e.V. ("AGOF") [Working Group for Online Media Research] and the alliance between Informationsgemeinschaft zur Feststellung der Verbreitung von Werbeträgern e. V. ("IVW") [German Audit Bureau of Circulation] and the Arbeitsgemeinschaft Media-Analyse e.V. ("agma") [Media Analysis Council]. AGOF, IVW and agma issue reports on a regular basis in studies about the usage statistics of participating services. Anonymous measured values are collected.
5.4 Ticketing system for customer enquiries
radio.de uses Zendesk, a customer service platform of Zendesk Inc, 1019 Market Street, San Francisco, CA 94103, USA ("Zendesk"). We use Zendesk to respond to customer enquiries through a ticketing system and to provide you with a help center on our Website with the most common questions and answers.
The data processed in each case is stored on Zendesk servers, which may also be located outside of the EU, i.e. in the USA or the Asia-Pacific region. Zendesk processes the personal data exclusively in accordance with our instructions according to a data processing agreement. Any transfer to a country outside the EU or the EEA that may be necessary in individual cases is based on data protection guarantees pursuant to Art. 45 ff. GDPR, in particular in the form of data transfer agreements containing the standard contractual clauses approved by the EU Commission. The legal basis for the use of Zendesk is Art. 6 para. 1 s. 1 (a), provided that you have given us your explicit consent, as well as (f) GDPR, provided that we have a legitimate interest in using a third-party service provider for the purpose of simplifying our operational procedures when answering your questions about our services.
radio.de uses the following additional external advertisers for marketing purposes. Advertisers market online advertising space on third-party websites - including our Website. In doing so, we comply with the data protection regulations and - where necessary - have concluded contracts for the processing of personal data. Insofar as personal data is transferred to countries outside the EU or EEA for the purpose of advertising marketing, any transfer is based on data protection guarantees pursuant to Art. 45 ff. GDPR, in particular in the form of data transfer agreements containing the standard contractual clauses approved by the EU Commission.
5.5.1 Google Ad Manager
Google Ad Manager
radio.de uses Google Ad Manager, a Google tool for marketing advertising space. Google Ad Manager uses technologies to show you advertisements that are relevant to you. This involves assining a pseudonymous identification number (ID) with your browser by means of a cookie and/or similar pseudonymous user identification in order to verify which ads have been shown in your browser and which ads have been clicked on. This use of Ad Manager user IDs enables Google and its partner sites and other third parties on whose behalf Google solely works to serve ads based on previous visits to our Website and other websites on the Internet. When Google receives an ad request, it usually also collects the website visitor's IP address, which is transmitted to the relevant advertising partners for the purpose of delivering advertisements. You can find further information about Google Ad Manager at https://support.google.com/admanager/answer/9035987?hl=en as well as general information about Google and the possibility to prevent the setting of Google cookies, see section 5.2 ("Google Analysis Services").
5.5.2. Marketing by iab TCF v2.0 verified partners
For the digital advertising marketing of our services, we use vendors that are certified according to the iab standard in accordance with TCF v2.0 (for more information on the iab standard, please see section 4). Our cooperation with these vendors is not continuous; some vendors only become active through our contractual cooperation with the service providers listed under 5.6.3. For this reason, the vendors operating within the scope of our services may change. An overview of the vendors certified according to the iab standard with whom our cooperation is currently considered likely, can be found under the following link: CMP Tool. Here you can also find out to what extent and on what legal basis the vendors are active and specify and configure their preferences for the processing of their data by them.
5.5.3. Forms of Advertising
The advertising marketing carried out by us and/or on our Website takes place in different forms. In the following, we will explain to you which forms of advertising are used and which recipients (or categories of recipients, also "advertising partners") can process the personal data collected in this context. The service providers listed in this section operate within the framework of specific agreements with us and exclusively on the basis of your consent in accordance with Art. 6 para. 1 s. 1 (a) GDPR and are largely certified in accordance with the IAB standard. Please note that other advertising partners may process your data within the framework of the iab network (for more details, please refer to section 5.6.2).
126.96.36.199 Direct Campaigns
Occasionally we carry out direct campaigns with different changing advertising partners or agencies with limited runtimes and targeting. Such advertising partners are themselves responsible for data processing.
Possible technical implementation:
- Redirects and VAST advertising media - Via the Google Ad Manager we establish a technical connection between our advertising spaces and the advertising partner’s ad server. A pixel-code and click URLs can also be integrated directly.
- Physical advertising material (videospots and graphics) - Some files are stored directly in the Google Ad Manager – in that case no personal data is transmitted to the advertising partner.
- Pixel-code - An "invisible" graphic is delivered at the same time as the advertising material. The graphic is located on an external server of the advertising partner. In most cases, a third-party service provider works for the advertising partner.
- Click URLs with tracking parameters - If you click on the advertising material, you may be directed to the target page of the advertising partner via a tracking service provider. The tracking service provider will not collect any data until you click on the ad.
Type of personal data
- Online identifier (IP addresses, cookie IDs, device IDs)
- Transaction data (such as time of an ad impression, time of an ad click)
Nature and scope of data processing
Shortened IP addresses and cookie or device IDs are used to create monthly reports and to deliver advertising material within the Website.
188.8.131.52 Programmatic Advertising and Real Time Bidding
Via Google's Ad Manager we are connected to various networks that bid on the advertising space of our Website. Some of these networks are active in the Google ADX, a digital real-time marketplace, where they bid on our advertising space, while others are activated separately for that purpose. The selection and delivery of the advertising is then carried out via the Google Ad Manager. The entire process is carried out automatically with regard to both the control of the advertising contact opportunities (so-called "Programmatic Advertising") and the pricing between the supply and demand side (so-called "Real Time Bidding").
- Redirects and VAST advertising media - Via the Google Ad Manager we establish a technical connection between our advertising spaces and the ad server of the advertising client. A pixel-code and click URLs can also be directly integrated.
Type of personal data
- Online identifiers (IP addresses, cookie IDs, device IDs)
- Transaction data (such as time of an ad impression, time of an ad click)
Nature and scope of data processing
IP addresses and cookie or device IDs are used to create monthly reports and to deliver advertising material.
radio.de’s advertising partners for Programmatic Advertising and Real Time Bidding
Google ADX (You can find a list on all advertising partners that are connected via Google ADX at [Link])
5.6 Other Marketing Tools
radio.de uses the following additional external service providers for marketing purposes. The legal basis for the collection of data is Art. 6 para. 1 s. 1 (a) GDPR. Our legitimate interest is to optimise our offers. Further information can be found below regarding the respective service provider
Google Ads (formerly Google Ads)
radio.de uses Google Ads, a service provided by Google, to draw attention to our Website in the frame of external websites on by means of advertising media (so-called Google Ads). radio.de can then determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. Google Ads sets a cookie on your end device ("conversion cookie"), if you have reached our Website via a Google ad. These cookies expire after 30 days and are not used for personal identification. If you visit certain pages of our Website or carry out certain actions within the Website (such as starting a station, etc.) and the cookie has not yet expired, we and Google can recognize that you have been forwarded to our Website via the ad and are using the Website. Each Ads customer receives a different cookie. Cookies can therefore not be tracked across the websites of Ads customers. The information collected using the "conversion cookie" is used to compile conversion statistics. radio.de learns the total number of users who have clicked on an ad and been redirected to a page with a conversion tracking tag, as well as information about activities carried out on the Website. radio.de has no influence on the scope of this data collection. For more information on Google and the possibility of preventing the setting of Google cookies, please refer to section 5.2 ("Google Analytics and Google Optimize").
Microsoft Advertising (formerly Bing Ads)
radio.de uses Microsoft Advertising, a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft Advertising" and "Microsoft"), to display advertising. Microsoft Advertising sets a cookie on your end device ("conversion cookie"), if you have reached our Website via a Microsoft ad. If you visit certain pages of our Website or perform certain actions within the Website (such as starting a station, etc.) and the cookie has not expired, we and Microsoft may recognize that you have been redirected through the advertisement on our Website and are using the Website. The information collected using the "conversion cookie" is used to compile conversion statistics. radio.de learns the total number of users who have clicked on an ad and been redirected to a page with a conversion tracking tag, as well as information about activities performed on the site. radio.de has no influence on the scope of this data collection.
The information collected by the cookie is transferred to Microsoft servers in the USA and stored there for a maximum of 180 days. Such a transfer is made on the basis of standard contractual clauses adopted by the EU Commission in accordance with Art. 46 para. 2 © GDPR.
6. Your data protection rights
In accordance with the GDPR as well as in accordance with the relevant provisions of European law and national law, you you have the following rights within the scope of the respective provision, which you can exercise over radio.de - unless otherwise stated - e.g. by sending an email to [email protected] or to the contact data stated under section 2. radio.de will fulfil your rights if the relevant conditions are met:
Right of access
In accordance with Art. 15 GDPR, you can obtain confirmation from radio.de as to whether or not your personal data is collected, processed and stored by radio.de. If such a collection, processing and storage exists, you can, among other things, obtain information from radio.de about the purposes for which the personal data is collected and processed and the planned duration of storage of your personal data or, if specific information on this is not possible, about criteria for determining the duration of storage.
Right to rectification
If the personal data collected and processed concerning you is incorrect or incomplete, you have the right of rectification and/or completion of your personal data in accordance with Art. 16 GDPR towards radio.de.
Right to restriction of processing
In accordance with Art. 18 GDPR, you can request the restriction of the processing of your personal data.
Right to erasure
In accordance with Art. 17 GDPR, you can obtain from radio.de the erasure of your personal will be deleted immediately. radio.de may be obliged to delete this data immediately if the personal data relating to you is no longer necessary for the purposes for which it was collected or otherwise processed, or if you have withdrawn your consent to which the collection, processing and storage relates. The right to deletion does not exist, among other things, if the processing is necessary to fulfil a legal obligation which requires the collection and processing according to the law of the Union or the member states to which radio.de is subject and if the collection and processing is necessary for the assertion, exercise or defence of legal claims.
Right to data portability
In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us as the data controller in a structured, commonly used and machine-readable format. You also have the right to transmit those data to another person in charge, without hindrance from us.
Right to object
According to Art. 21 GDPR, you have the right to object to the processing of personal data concerning you. Pursuant to Art. 21 para. 1 GDPR, you may at any time, for reasons arising from your particular situation, object to the processing of personal data carried out on the basis of Art. 6 para. 1 s. 1 (f) GDPR.
Right to withdraw consent
If you have given us your consent to the collecting and processing of your personal data, you have the right to withdraw your consent under data protection law at any time in accordance with Art. 7 para. 3 GDPR. Processing that took place before the withdrawal remains unaffected by this.
Right to lodge a complaint with a supervisory authority
According to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged infringement, in case that you believe that the collection and processing of your personal data infringes the GDPR.
Version: September 2020